What Subscribers Say About DocketTrak
These comments describe subscribers’ experiences using DocketTrak in their organizations. Their complete comments are presented here because the details provide useful insight into the product, implementation and support experience.
For feedback published independently on G2 and Capterra, visit our Ratings and Reviews page.
Ease of Use and Reliability
“Your system has been a life saver. This is overall the best IP docketing software that I have used in my 18 years of experience.”
Amy R
“I have over 30 years of docketing experience on many systems. This was by far the easiest to learn, customize and has more functionality.”
Jodi L — Remote Dockets
“Deadlines should be the #1 issue for patent and trademark attorneys. DocketTrak eliminates this stress from your practice. Simple, usable, reliable software that runs flawlessly.”
Loren P
“DocketTrak is perfect for our small patent law firm. It helps us track important deadlines and manage our clients’ cases from filing to grant, including international filings and maintenance fees. It is reliable, affordable, and easy to use.”
Peggy P
“This was absolutely the solution for our docketing needs. We previously had a makeshift system of spreadsheets and calendar reminders, and DocketTrak has proven to be fool proof!”
Mallory M — Baer Crossey
“This is an exceptional product. This software is easy to set up, very user friendly and keeps us on track with deadlines and tracking the status of trademarks and patents. It’s essential to our practice.”
Pat B
Productivity and Automation
“Our IP paralegals have seen many advantages of using DocketTrak over the docketing software we were previously using. DocketTrak offers auto-docketing of statutory deadlines directly from the PTO, far greater customization of reports, each user is able to customize various views to their own preference, you can easily provide clients with access to their data, and the price is extremely affordable.”
Karen J
“I have never been so happy to implement a software product! This software has decreased my team’s time spent docketing by more than 50%. The ease in which even casual users can view information, run reports etc. is amazing. The customer service is prompt, professional, values feedback and is extremely responsive to client needs. One of the best parts of this software is that while there are often ‘new features’ being added—there’s no learning curve with new rollouts.”
Janice H
“DocketTrak makes it simple to docket both patents and trademarks directly from the PTO. This integration with the PTO ensures that the dockets are kept up-to-date on a daily basis, which is a must. Auto-calculating and calendaring due dates, such as Office Action responses, is a life saver and ensures that staff hasn’t missed a deadline.”
Robert G
“The flexibility of building my own docket triggers and forms is huge and being able to send reminder and completion e-mails and letter right from the platform (after being reminded by the reporting system), along with auto-docketing of new matters, take several matters out of my hands so I spend that time elsewhere.”
Kenneth K
“Synchronization with trademark offices, ability to customize software and auto-docketing templates. The reports are also wonderful.”
Ben N
Support and Implementation
“We have been using DocketTrak for years and it has helped our firm increase productivity and manage our patent portfolios very easily. The user-interface is basic, but it allows this platform to be utilized without any distractions or delays. Customer service and support are personalized and nearly instantaneous. Onboarding was very easy years ago and a customer support tech walked us through the entire process.”
Jessica R
“Implementing DocketTrak for our patent and trademark practice areas has been seamless, and the training has been easy due to the intuitiveness of the product.”
Kimber M
“Wonderful. We have been using this program for 2 years and have not encountered any problems. I like being able to customize the views and notifications. I like the ease of placing notes and comments for each docket entry.”
Martha P — Ellenoff Grossman & Schole
Flexibility, Access and Value
“DocketTrak makes my job as a trademark administrator and owner of a legal services firm substantially easier. After having used WebTMS and other competitors, I will never go back. DocketTrak is what I recommend to all of my customers.”
Shawn S
“DocketTrak is easy to use, and it is accessible by both our lawyers and our clients; clients love that they have access to their own docket.”
Lisa D
“DocketTrak is a reasonably priced, full functionality docketing software. DocketTrak is reliable, and I have never noticed any downtime. It is easy to use, flexible and integrates with the USPTO email notification system. I started using DocketTrak about a decade ago and have since placed two of my clients on DocketTrak. I highly recommend DocketTrak for any sized patent organization.”
Eden S
Independent Ratings and Reviews
Read additional feedback published independently by DocketTrak users on G2 and Capterra.
See Ratings and Reviews
